The APG VB320-1-BL1616 is a standard cash drawer with a bill/coin till. It opens automatically when a sale calls for it.
[ADD PHOTO] Product photo of the APG cash drawer (closed), and one open showing the till.
Basics
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The drawer connects to the receipt printer with a cable and opens when the printer tells it to - the terminal doesn't drive the drawer directly.
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It has a manual key lock on the front for opening or securing the drawer by hand.
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Inside is a removable till for bills and coins.
[ADD PHOTO] Close-up of the manual key lock on the drawer front, and the cable connection between the printer and the drawer.
Opening the drawer
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Automatically: the drawer pops open during a sale that requires it (for example, a cash payment).
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By hand: use the physical key to unlock and open it.
Basic troubleshooting
|
Issue |
What to try |
|---|---|
|
Drawer won't open during a sale |
The drawer opens through the printer, so run a Test Print first - if the printer isn't working, the drawer won't open. |
|
Printer works but drawer still won't open |
Check the cable between the printer and the drawer is firmly seated at both ends. |
|
Drawer won't open at all |
Try the manual key. If it opens by key but not automatically, it's likely the cable or printer - see above. |
|
Drawer won't close / stays stuck |
Make sure nothing (bills, coins, receipts) is jamming the track, and that the till is seated correctly. |
Care
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Keep the key in a secure place; you'll need it to open the drawer manually.
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Empty and clean the till periodically; remove any debris from the drawer track.
If the drawer won't open even with a working printer and a firmly connected cable, use Create a Support Ticket or contact us.