The terminal has a hidden menu for managers and staff to handle quick fixes without leaving the register. It's tucked away so customers and everyday operation aren't affected.
Opening the menu
Press and hold the upper-left corner of the screen for five seconds. The menu will open.
[ADD PHOTO] A photo or simple graphic showing a finger holding the upper-left corner of the screen.
[ADD SCREENSHOT] The Manager Tools menu open, showing the available tools.
What you can do
|
Tool |
What it does |
|---|---|
|
Test Print |
Prints a test receipt so you can confirm the printer is working. |
|
Sync Data |
Refreshes the terminal with the latest products, prices, and settings from your POS, then reloads the register. Asks you to confirm first. |
|
Create Support Ticket |
Sends us the details we need to help - the terminal's information is included automatically, so you don't have to look anything up. |
|
Reboot |
Restarts the terminal (asks you to confirm first). |
|
Shutdown |
Powers the terminal off (asks you to confirm first). |
What else the menu shows
The menu also displays helpful status at a glance:
-
Current session - who's signed in and how long the session has been open
-
Register details - the store, register, and related settings
-
Printer status - whether the receipt printer is connected, and its paper and cover status
-
Terminal information - identifying details used when you create a support ticket
When to use each tool
-
Prices or products look out of date? Use Sync Data (or restart the terminal).
-
Receipts not printing? Run a Test Print to check the printer, then see Troubleshooting.
-
Something's stuck or acting up? Try Reboot.
-
Need help? Use Create Support Ticket so we get the terminal details right away.